Damn You, Amazon.com

My mom got a new Kindle Paperwhite for Christmas.

You might be thinking…Good for her! That’s AWESOME! I, however, was filled with dread when I heard the news on Christmas morning. The only thought in my head was…Noooooooooooooooooooooooooooo!

Noooooooooooooooo

You might wonder why I’m not enthusiastic. Let me explain.

My mom (I call her Cookie–long story, just go with it) is no ordinary 65 year old. Cookie is a totally fit and fabulous mom and grandma. She’s “with it”. She is active and trim. She changes her hairstyle frequently to keep up with the trends. At any given time her clothing is 100% more fashionable and put together than mine by far. It’s not even a close contest. I don’t mean “Oh, when I’m that age I hope I look that put together.” No. I mean “I’d snatch that off her body and wear it myself if I could fit into it” kind of fashionable. She only wears yoga pants when she’s doing ACTUAL YOGA (I mean…can you imagine?). What I’m saying is that Cookie is a *young* 65 years old.

As such, she naturally adores Skype, surfing the web, her smartphone, and any other modern gadget you’d expect any “with it” person to use and love. The problem is OPERATING these modern electronic gadgets. Oh, she is totally on board and game to use them all, it’s just the execution that trips her up.

Cue to me…her 24/7 long-distance tech support giving Edvard Munch’s dude from The Scream a run for his money at the thought of her receiving a new Kindle.

You see, it took me a SIX HOUR phone call followed by a second THREE HOUR phone call the next day just to register and place one book on her OLD Kindle. (Yes, I’m talking about the Amazon Kindle, one of the most user friendly devices known to man. And no, I am not exaggerating). It took a full two years to get her semi-proficient on it after that, but we finally got there. And now there is a new version…without a keyboard…that is organized differently. *sob*

All of our talks about electronic gadgets/computers/iPhones share a common thread. First I am called or texted at a strange time of day. This is the 24/7 part of the deal. It then goes something like this:

Me: Okay, now click on the yellow box at the top right of the screen.

Cookie: I don’t know what you mean.

Me: Take your mouse and move the arrow to the yellow box at the top right of your screen and click on it when the arrow becomes a hand.

Cookie: I don’t have a yellow box on my screen.

Me: Yes, I’m sure you do. It’s at the top right part of the screen. Look right under the thick blue bar.

Cookie: Lisa, your computer is newer than mine. Mine doesn’t have that. Our computers are different.

Me: No Cookie, it’s not a computer thing. It’s a website thing. You are seeing the same internet I am. It’s exactly the same.

Cookie: No, it’s not because I don’t have a yellow box anywhere on my screen. Maybe my computer is broken.

Me: Put your finger on the top right corner of your computer screen and slide it directly down past the thick blue bar…

Cookie: OH!! There it is!! Why didn’t you say so?!

Now, take that scene and multiply it by eleventy thousand because that 10 minute dialogue was just to produce ONE MOUSE CLICK.

At Your Service

 

 

Thus, I was braced and ready for the inevitable phone call on December 26th about the new Kindle because she spent Christmas in St. Louis where she lives while we were here in Charlotte. It actually came on December 25th at 8:42 pm as I was trying to get Lucy to bed.

 

 

Cookie: I can’t get my Wi-Fi set right on my new Kindle. I have a lot of other questions, but I want to get this part done first before I do anything else.

Me: Okay, how far did you get?

Cookie: I turned it on. It was actually difficult because the starter works differently than the old one. You have to press it in instead of move it side to side.

Me: Great. Good catch. Okay, now press at the top of the screen until the menu appears.

Cookie: I don’t have a menu. All I see is the User’s Guide I was reading.

Me: Right, you have to press at the top of your screen for the menu to pop up.

Cookie: I don’t have any keys to push. All I see is words.

Me: I know. You push on the screen at the top, and it will just appear.

Cookie: WOW. Look at that!

Me: Yay! Now press the picture all the way at the right that looks like bars.

Cookie: Oh, no! I did that, and a box came down. I have to start all over.

Me: No, no, that’s good. That’s exactly what we wanted to happen. Now press where it says “Settings”.

Cookie: Oh, when the box came up I turned my Kinde off. I thought I messed it up and had to start all over again.

Then we actually *did* start all over again, but I will spare you that part.

Me: Okay, now press where it says “Wi-Fi Networks”.

Cookie: My screen doesn’t say that.

My Screen Doesn't Say That

Me: Does your screen say “Settings” at the top and then the first option is “Airplane Mode”

Cookie: Yes.

Me:  “Wi-Fi Networks” is right under that.

Cookie: It’s not on mine. Mine doesn’t say that. Mine is brand new. It’s different from yours, Lisa.

Me: No, your Kindle Paperwhite is just like mine. Don’t actually touch the screen, but put your finger where is says “Airplane Mode” and then move it directly down until you see…

Cookie: OH! There it is! Why didn’t you say so?

Me: Now touch “Wi-Fi Networks”. You’ll see several different networks pop up.

Cookie: I see them! Now what?

Me: Okay, now select your Wi-Fi network.

Cookie: What do you mean?

Me: Touch the one that is yours.

Cookie: It says I have four of them.

Me: No, your Kindle is recognizing several Wi-Fi networks, but only one is actually yours.

Cookie: Well, I’m looking right at it. It says I have four.

Me: No, it’s detecting that there are four networks in your area. Only one of those actually belongs to you, though. The other three belong to your neighbors. You want to use yours.

Cookie: How do I know which one is mine?

Me: You look at the name. Ours is named with our last name.

Cookie: All of these are just numbers. One says ATT, and we use ATT.

Me: Great, maybe that’s yours. Click on that one.

Cookie: Okay, it asked for a password.

Me: Perfect! Put your password in.

Cookie: Hmmmm…I don’t know what my password is.

Me: I thought you use the same password for everything.

Cookie: We do, but that one isn’t working. Lets see… I remember writing down my Wi-Fi  password on a yellow piece of paper so I’d always have it handy.

Me: Great! I’ll wait while you get your paper.

Cookie: Oh, I don’t know where it is.

Me: We’re going to need it to finish this.

At this point 10 minutes pass as I listen to the shuffling of papers.

Cookie: I can’t believe it! I found it!

Me: Wonderful. Now put in your password.

Cookie: It doesn’t work.

Me: Are you sure you keyed it in correctly?

Cookie: Yes

Me: Are you sure you used capital letters in the right spot?

Cookie: Yes.

Me: Okay, then either that isn’t your Wi-Fi network or your password is wrong.

Cookie: The password is on my yellow piece of paper. It’s right.

Me: Okay, then select a different Wi-Fi network and try your password there.

Cookie: OH, NO! Now I only have three networks. I lost a network!

Me: No, you didn’t. That was never yours anyway. Your network has to be one of the other two we haven’t tried.

Cookie proceeds to enter her password into the two remaining networks with no luck. This takes about 45 minutes.

Me: Okay, ONE of those is your Wi-Fi network. It has to be that your password is wrong.

Cookie: But it’s on my yellow paper! I can’t believe all three of my Wi-Fi networks are broken, and I lost one while I was messing around. The one I lost was probably the one that worked best and that’s my problem.

Me: No, you don’t HAVE more than one Wi-Fi network.

At this point my husband, who has been listening to my side of the conversation for the past 90 minutes, speaks up.

Robert: Lisa, are you sure they even HAVE Wi-Fi?

Me (into the phone): Cookie, are you sure you even HAVE Wi-Fi?

Cookie (to my dad who has been listening to her side of the conversation): Gary, do we even have Wi-Fi?

My Dad’s muffled voice: You said we did…so… yes?

Cookie: Of course we do, Lisa. My Kindle says we have three Wi-Fi’s. Four if you count the one I lost.

Good news! Cookie’s birthday is in February and there are rumors that she wants to upgrade to the new iPhone 5.

nawww

 

***Exciting update! Cookie has read this and has decided to continue speaking to me and providing her maternal love and support! She even left a comment in the comment section–something she has never done before despite reading the blog every day. (I am pretty sure she called either Robert or Ashley to walk her through how to do it, though.)

Syndicated on BlogHer.com


Comments

Damn You, Amazon.com — 121 Comments

  1. I seriously LOL’d at the tech support photo! So funny! I am not the most tech-savvy person – although I have learned a lot in the past year. Sometimes when I ask my tech support person (AKA my husband) I get the impression that the answer to my question is pretty basic information – to everyone but me, apparently. :)

    • Truthfully Kim, I’m not the very most tech-savvy person either. I’m fine, but I have to ask my husband or brother-in-law things if I get in over my head. But I’m better than Cookie!! :)

  2. Oh lordy. Hilarious. Seriously. Hilarious.

    My husband is the whole family’s tech support. I even bought him a t-shirt that says “I am not the help desk” or your help desk, I forget, but you might need one.

    In other news, I got a Paperwhite for Christmas. My first Kindle. I’m in love.

    • I don’t have an option. She raised me and thus I am her tech support for the duration. That was apparently our deal (although I didn’t realize it at the time)

      DON’T YOU JUST ADORE YOUR KINDLE?? I know what a big reader you are. It’s totally life changing, isn’t it? I love my gadgets, but it is honestly the one I would never let go. I’d even let go of my smart phone and laptop before my Kindle. I love it so much.

  3. OMG, dude. I am dying laughing!!! I work in sales but we often get customer service/tech support questions. It drives me INSANE. Those calls are nothing compared to this!

    Thanks for the laugh. Katie kept asking me, “what’s so funny??” Hahahaha!

    • Hahahahaha. Luckily Cookie isn’t always on the cusp of technology. It’s REALLY tricky if she has a device that I don’t own. You ought to her THOSE phone calls. The difficulty factor goes up by a power of 10 because I don’t actually know beyond a shadow of a doubt what she’s seeing on her screen. Whew!

      • I just read this, and it was actually as cringe-worthy as it was funny for me 😉

        As for the equipment that she has that you don’t, just hop on Skype and have her hold up the screen of Whatever to the camera :)

  4. Oh My God! I would have DIED! I get frustrated doing things like that in person so I don’t know HOW I could have done that over the phone! I am dying when Cookie says “Mine isn’t like yours. Mine is brand new….” LMAAAAO! The hardest tech thing I have to do with elders is always show my grandfather how to turn his speaker up and down.

    Happy New Year!

    • Hahahahaha! That’s EXACTLY what she always says too, Britton! It always makes me giggle (as long as it’s the first hour of our phone call. I get less giggly after that)

      Happy New Year to you, too!! :)

  5. Family tech support is my husband’s second job and over the phone is the WORST! Thankfully he’s the most patient man in the world. He once had to teach their maintenance man at work how to make a capital letter for his password. Good luck on the next round.

    • Over the phone does add a degree of difficulty in there, that’s for sure! I love the story of him having to help the person at work make a capital letter…BWAHAHAHAHAHA! He sounds like a keeper!! 😉

      • At least he was getting paid for that one. My step-dad keeps him on the phone for hours and their conversations usual end with nothing accomplished other than frustration on both sides. Can’t win them all.

  6. First of all, that was hilarious and though I was laughing, I was so frustrated for you. You have the patience of a saint. Second, we might have the same mom. :)

    • I knew we had to be related, AnnMarie!! Yay!! Sadly, I’m not actually that patient…but what can you do? Poor tech support only leads to more calls.

  7. This is too funny – I can only imagine your frustration. I used to be the “go-to” person for many of my friends and family when it came to computers….I have been there, done that! You get many extra points for doing this for your mom……and now I want to hear the “Cookie name story!”

    • Haha! I’ll tell it to you some time, Debbie. I can’t risk it right here though. Cookie has been a good sport so far today, but I don’t want to push it! :)

  8. Your mom sounds EXACTLY like mine! I laughed so hard at this post because I can’t tell you how many times we’ve had the EXACT SAME CONVERSATION!! LOL! Great post!

    Stopping by from SITS! :-)

    • Those conversations are always the same, aren’t they Jennifer??!! You just know what is coming before you even get started! Hahahahaha.

      Thanks for stopping by!!

  9. I needed a good laugh today…………..so thank you! Mission accomplished.

  10. This is a very good story Lisa. I don’t know how you remember the conversations so well but you’re good at it. I especially liked the yes it does!! comment and picture

    • Thanks, Bill. When I was talking with Cookie today, she said she was so surprised that it WAS just like our conversation. I know it seems exaggerated…but it isn’t!!

      That picture was 100% Ashley’s idea. When she mentioned that she thought it would be a funny idea, I new immediately I had to do it! :)

  11. LOL!! I’ve had similar convos with my Dad, except that he’s anti-technology so he doesn’t upgrade. It takes a long time to get him to use new things. Don’t even ask about how long it took him to get a cell phone that he never uses (it stays with my mom) that he keeps OFF if he has to carry it. Yah…It’s not pretty.

    Then there are the convos of, “Show me how to do this on the computer, Julie.” I show him what I think is the simple way, and then it’s “WAIT! You went too fast. Show me again.” I show him again, slower. “Wait. What? Show me again.” I show him again. He thinks he’s got it, so he tries. “Oh, no. What happened! What’s that screen mean? I can’t do this. Why can’t you all just use typewriters and regular phones?!!?!” LOL Ok, I exaggerate, but not by much! LOL :) And you notice that I can say this freely because he doesn’t “do” blogs. LOL 😉

    Thanks for sharing this post and making me feel like my parents are just like your parents! Makes me feel all kinds of special! 😉

    • Oh, yes!! The “you went to fast” card. I’ve had that played on me a time or two as well. I now know the turtle speed at which to fire off directives so we don’t have as much problem with that any more. :)

  12. Oh, I laughed so hard! I must be related to your mom!
    I got a Kindle HD for Christmas and my daughter had to set everything up for me. Even had to show me how to slide my fingers across the screen and the correct way/places to tap instead. Something that even my four year old grandson does better than me, lol.
    I did remind my kids that they needed to have patience (sounds like you have tons!) because, after all, the first computers I used at work in my 20’s took up entire rooms.
    I figured out how to download ebooks from Amazon on my own though – and hey, I’m really proud of myself!

    • You sound like a wiz, Cynthia, if you figured out the Kindle HD on your own. You *should* be proud of yourself!! :)

      I think the patience I have comes from the fact that my own kids have lived with computers and these screened gadgets for their whole lives. THEY know how to do so many things that I don’t because it’s like second nature to them!

      I didn’t even do email until I was in my mid 20s and or have a regular old fashioned cell phone until I was..gosh in my late 20s? . I know how it feels to be tackling “new” technology that doesn’t come naturally!!

  13. Oh my, this was so funny!! I have to admit that I understand the “need” for tech help (as I am 61), but if I had someone with your patience (omg Ur patience !!!), I totally believe I could learn/”get” a lot more 😉 !! So I was thinking, since Ur so “good at tech support” I could start calling “you”, right?? LOL Just kidding!!! Great article!!

    • Connie, I am totally available to you any time you want!! I warn you that my busy season is generally December-March so beware. Cookie generally seems to get her new gadgets during these time periods, so you might get a busy signal if you call then!

  14. This is a really funny article. I’m sure the Kindle is great, but I like regular books. So far, they haven’t required any tech support.

    • Hahahahaha! Very good point, John!! (but even if we eliminated the Kindle, my tech support days would be far from over!)

  15. My favorite is that my SIL keeps giving my MIL technology and then it falls on ME to be tech support. This year she gave her mom an iPad mini. My daughters were like, “Don’t help Nana with it. Maybe she’ll get frustrated and give it to us!”

    On another note, my husband’s brother won an iPad last year. He was complaining how he couldn’t get it to work.
    Me: “Do you have Wi-Fi in your house?”
    Him: “How would I know if I had Wi-Fi?”
    Me: “Because you pay for it and have a router.”
    Him: “Uh, no. What’s a router?”

    This man is YOUNGER than me. Doh. Ellen

    • Your husband’s brother must be somehow related to Cookie through some distant branch of the family tree.

      Oh, and I LOVE your daughters’ take on how much help Nana should get with the iPad mini. I can’t tell you how hard I laughed. VERY SMART GIRLS!!! Hahahahahahahaha :)

  16. Everyone must see my reply!
    You have to be able to laugh at yourself! I too laughed until I cried. You would think a savvy grandmother would have a little better techie knowledge, but I don’t need it, because I have Lisa. What is even as funny or funnier is that after I have my tutorial, I call my best friend and become Lisa. “Yes, Kathleen”, you do have a yellow button on the right side of your screen.” Of course, I feel very “in the know” as I explain the workings of our high tech kindles.
    I love you, Lisa, but did you have to tell everyone!

    • Oh Cookie!! Can I just sneak in here a moment and tell you “Bravo, for the ability to laugh at yourself!” I ‘totally’ relate to you :) I have the same “tech questions” :( , but your attitude shows me where Lisa gets her “humor”, and your reply was almost as funny as Lisa’ article :) !! Great come-back!!

    • I love you, too, Cookie!! (and I’m REALLY glad that you’re still speaking to me!!) And we’ll get your Wi-Fi mystery figured out before you know it! (maybe) 😀
      XOXOXOXOXOXOXOXOXOXO

      • I love your blog more and more everyday!! :) It is good to see the wonderful banter back and forth as well. :)

        My husband and I both get recruited to help my in-laws ALL the time. Lucky for us though, we can walk next door and walk them through it. At times it’s even more frustrating because we have to WATCH them struggle trying to figure it all out. I know, I for one, itch to take over doing it.

        • Thanks so much, Crystal!
          Oh, man. You have brought up a VERY GOOD point about being there vs the telephone that I never considered before. I think it WOULD be more frustrating to see it all and have to just sit there without just taking over. Maybe the phone isn’t so bad after all!!

    • Oh, moms! What can you do? (and after my teen years I can’t very well complain about taking a few phone calls!!)

  17. OH MY GOSH this is so freaking HILARIOUS!!!! You ARE a saint as AnnMarie said! I would have NO patience with that…but what’s so damn cute is your mom’s comment! (Cookie) I could see her talking through it all with her friend like she knows it all!! HA!
    Um…can I have your number? I am sooooo needing to learn tech stuff and you seem to be the perfect teacher!! (No, seriously…)

    • Hahahahaha! I totally love, love, LOVE the idea of Cookie being tech support for her circle of friends. Bwahahahaha. Oh, LAWD. AWESOME!!!

      I have it on good authority that your husband is your tech support and he sounds WAY better at this stuff than I am. I just happen to know a bit more than Cookie! I bet we are probably equal in our tech IQ!

    • It’s so nice to know these conversations are going on all across America!! (I bet Cookie’s glad it does, too!!)

      Happy New Year, Maricris!!

  18. This is literally LAUGH.OUT.LOUD. My mother asks me the same questions over-and-over again when it comes to any electronic gadget. She even had the nerve to treat herself to an I-phone for Christmas! Say what? I’ll send her to you for tech support…lmbo!!! Visitng from SITs. Thank you so much for visiting and commenting on Be-Quoted!

    • Yes, we do tend to get the same questions over and over again! Well, at least if it’s a question I’ve answered before, I will easily know the answer! :)

      I am pretty terrified of the iPhone 5 upgrade.

  19. First off, Cookie, I had no idea that anyone wore yoga pants to actually do yoga. I wear yoga pants to the store and swetpants to do yoga.

    Lisa, I will need your number to give to my MIL for tech support. My husband is an IT guy but he might do physical harm if he has another conversation like the one above.

    Glad Cookie’s still talking to you. Of course, she needs you for when she gets that iPhone5. :-)

    • Hahahahahahahaha!! You are SO RIGHT, Carli! She’s really got no other game in town, so she HAS to forgive me for writing this!
      (and I can’t imagine how frustrating this must be for your husband who REALLY knows so much about these things. Awful!!)

    • Aw! That was so sweet of you! I bet she appreciated that!

      What’s so funny is that no matter how simple you make the directions, there is always some little something you thought was so easy that it was not worth writing down, but it will be that thing that trips up the whole process.

    • Yes! I live in Charlotte and Cookie and my dad are in St. Louis, so the vast majority of our tech talks happen over the phone. It certainly makes it more challenging. (but you can also surf the web and check email as you are waiting for certain steps to occur so there are pros and cons.)

  20. I am going to pin this post and save it for when my mother upgrades her Kindle. I’m so excited to have the script ready! Thanks, Lisa and Cookie!

  21. {Melinda} Oh, I feel Cookie’s pain. I am functional technology-wise, but I can get frustrated with it all very quickly. I have an old iPhone, but gave my upgrade to my daughter for Christmas. Unlike me, she’ll probably figure out how to use it before the iPhone 6 comes out!

    • Hahahahaha! It’s both a blessing and a curse that Cookie doesn’t get frustrated and throw in the towel. She is totally game to keep trying and trying until she gets it down…whether or not it kills us both! :)

    • She really is, Stacie! I think it’s great that she wants to keep current with things! I plan to do the same thing as I get older. I’ll make a copy of this post to give to them someday when I need their help to show them I feel their pain–but I still expect their help. It will be like the circle of life in action.

    • Well, in all honesty Cookie only REALLY got as far as turning it on without assistance, so I bet your mom would have kept up just fine. It was all the parts after that, that were tricky! :)

    • Oh, if only I could do this!!! She is half way across the country from where I live, so that’s not a good option for us. But even if I did get everything on there, once she got home, I’m SURE there would be many questions about how to highlight, bookmark, switch books, etc. Oh, yes. Plenty of opportunities! :)

    • Bwahahahahahahaha! I’m sure she would say that I’m going too fast or not speaking clearly enough, or making it confusing! Maybe I ought to send a few calls your way!!

    • Awesome!! When my kids get a little bit older, I can totally farm it out. This is the best news I’ve heard all day!!!! WOOT!

  22. Oh my goodness I can SO relate. My mum has a kindle and I had a rather similar conversation with her just a couple of days ago. And I’ve been trying to teach her how to cut and paste for 25 years. Yes, 25 years.

    • Oh, Deborah!! I would not even ATTEMPT to tackle cut and past. I can’t even imagine how I’d describe the click and hold…and can you imagine trying to explain the keyboard shortcut of CTL+C or CTL+V? Oh, of course you can. You’ve been at it for 25 years. (and I KNOW you are not exaggerating!!)

  23. This is so funny. I think whoever gives Cookie a device needs to help her. I also had a Cookie in my life. She was my mother-in-law and I loved her dearly. She asked me to help her get on the internet to use email to write her daughter who lived cross country. I sat on my hands next to her, she asked if she could take notes, and four hours later she was competent. Later I taught her to make birthday cards and print them. Again, I sat on my hands. It made her happy and I survived. I’m visiting from your comment on my website. Thanks for the post.

    • I happen to know you are an actual teacher, so I bet your instruction was of a higher caliber than mine, Sheila! (and it sounds like you MIL picked things up a bit quicker. A four hour session isn’t that bad compared to some of ours!!)

  24. Not only is this hysterical, but I love that your mom commented on your blog post! That’s awesome! (I’m still trying to get my dad to comment on my blog…he is a faithful reader!)

    • I am so glad she commented, too! (and that she’s speaking to me at all!) My dad almost messed that up for me, though. Apparently he read the post more than once today and laughed…and laughed…and laughed. Cookie did not find this amusing.

    • Hahahaha! You know, it sort of is! Some people can remember the words to songs or the plots of movies, but I can do this. I think it comes from years of talking to patients and then having to go back later and dictate the details about their symptoms and histories.

  25. My grandma is so high tech, I have to brag. She was the first one in the family to have a home computer, cell phone, Internet at home, iPad…. She loves technology.

    All those conversations are me and my husband though. And I’m cookie. “Mine doesn’t say that” is my signature line. :)

    • Way to go Grandma! I’m glad you bragged about her!

      “Mine doesn’t say that” is a tried and true classic! Bwahahahaha! Cookie will be thrilled to know that her favorite line is necessary all over the world!

    • Yes! I’m right there with him! I think it will not surprise you to learn it was me who taught Cookie how to get her voicemail on her iPhone when she got it? :)

    • Hahahhahahaha! Socks…do you hear that Cookie! You are only allowed to have socks (or maybe a sweater) for your birthday!! I hope she takes note!

      I talked with Cookie this morning and she wants it to be clear that she thinks I am NOT that patient. She claims that I sometimes develop a “tone” when we have one of our tech sessions. (I will not deny it)

  26. This is so perfect. I feel that tech conversations should NEVER be done over the phone with my mom, most of the time I just tell her to BRING IT OVER! :)

    • That’s the way to do it, Nellie! Unfortunately for me, Cookie is half-way across the country and we’ve got to use the phone for the most part. But I do get to talk to her on my cell phone without long distance charges. Without that, I’d be bankrupt.

    • Hahahahahaha! It’s nice to know that moms are the same even half way around the world! : ) Thanks so much for stopping by, Michelle!! :)

  27. Love this! Part of my job is to help those who shouldn’t be using technology, understand how to use it. It requires SO MUCH PATIENCE!! I’ve wanted to give my dad an iPad for a gift, because it should be easier than a computer (I tried teaching him how to use a mouse once and it was unsuccessful!). Hilarious!

    Stopping by from #SITSsharefest

    • Part of your job is to do this type of thing??!!! Oh, Lani! I give you nothing but respect!! I could not do it professionally. It is only a labor of love for sure!!! :)

  28. This is too funny. I am the one in usual need of tech support, I touch technology and it breaks. Of course when tech support sees it, the problem is not there, only when no one is watching. I got a kindle Paperwhite for Christmas too and adore it. I thought I was a paperback kinda girl but the Paperwhite is so light and I can read it in complete darkness lying in bed till long after Superhubby is asleep without distrubing him. I hope to get lots of reading done this year as many book blogger reading challenges as I’ve signed up for. Visiting from SITS.

    • I cannot even tell you how much I love the Paperwhite. The light is genius and the background is so white compared with my old Kindle. It’s fantastic. It’s also really easy to use…for most people!!! :)

  29. So funny! My mom is 70 and not at all with it. My dad gave her an ipad for Christmas. In the past it would have been my job to get her all fixed up on it and fix it over and over when she did something that made it no longer work right. Thanks heavens for daughters because mine have taken over the job. Between my 17-year old and 19-year old, they got her all hooked up. We live in the same town so it’s a quick drive over for hands on fixes (over the phone makes me crazy!). And I have never used an ipad so I wouldn’t have a clue how to help with hers. I’m becoming the dinosaur. Eek!

    Thanks for sharing your story. You’re a good daughter. Happy Sharefest. Have a lovely weekend.

    • Thank goodness for daughters!! They are so sweet to help their grandmother!!! My kids are only 12 and 9…but they will get their turn in a few years!! I will need some relief by then!! :)

  30. I bought a smart phone for the first time this fall and have to admit it wasn’t that easy for me to set up. The instruction booklet was lame and unhelpful, there were videos on line that were somewhat helpful, but I ended up calling customer service so many times I now know them by name.
    Also my local library offers classes for first time computer users and on setting up eBook readers. My co-worker took a class at Barnes & Noble when she purchased her Nook. You might want to look for some type of outside instruction for your mom.

    Also love to hear she has a great sense of style.

    • Oh, smartphones are the worst, really. The manuals are AWFUL. You can find more help online by Googling questions. It’s terrible!!

      I’d love to get Cookie set up with a class. She’s perfectly happy with her current 24/7 tech support system in the comfort of her home, though.

      She does have great style! If I lost weight, maybe I could get her to send me her cast-offs in return for my services!

  31. I popped over after you commented on my blog and I’m so glad I did!! My mom does pretty well with her devices, but my MIL is right along those lines. She replaced her Kindle with a Kobo for Christmas and when the WIFI password didn’t work, she was searching for the Kobo tech support number. Thankfully, I was able to intercept THAT call and found her the correct password. Thank goodness we were visiting her at the time! Thank you for the laughs!

    • WiFi is tricky, isn’t it Erin!! I bet at least 1/3 of all tech support calls to one’s grown children involves WiFi!! Hope your MIL is loving her Kobo! (If not, I’m sure you’ll hear about it soon enough!)

  32. Love this. “Why didn’t you say so?” That’s great. It reminds me of trying to explain to my dad remotely how to upload pictures to shutterfly. It is the most painstaking ten hour long process one can go through.

    Happy Birthday, Cookie!
    Kiran

    • Hahahaha! Oh, if using a device is hard, learning to UPLOAD a file or picture to another site…that’s darn near impossible. I know that you are not even exaggerating about the 10 hour part, Kiran! I wouldn’t even attempt an upload situation with Cookie!! :)

    • Thanks, Christina!! If we don’t get things ironed out, it will just mean more calls down the line. (and Cookie wants it on the official record that I often have “a tone” when doing tech support which she does not consider patient!)

  33. Sorry for laughing hysterically, it’s just I can really relate to just about everything you wrote in this post! My favorite are calls that start like this . . . “I’m wondering how to get this doomahickey off my screen . . .” or “do you know where all my pictures went” – not a hello, kiss my ass, or any kind of context provided. It’s not just because of my kids that I need a little Gin & Tonic every once and a while 😉

    • Oh, yes! The tech support calls do not start out as a social call. The parents get right down to business! Hahahaha. That’s SO true!! (about needing the gin and tonic, too!!)

    • OMG…you have NO idea how glad I am that Cookie is not into online banking or bill paying. That would probably break me!!

  34. Oh my gosh you and my sister could have a hay day swapping stories – this is what my sister goes through on a daily basis with my dad. He managed to wipe his entire hard drive the other day. I thought my sister was going to have a full blown panic attack!!! I am sending her this post!!!

    • Hahahahahaha! Give your sister my email address, Alexa! We tech support daughters have to stick together! 😀

  35. Yeah, I’ve had these conversations in person. Standing right next to my dad. I mean, he’s holding the cell phone and I’m watching him as I explain it, trying not to rip it from his hands and just do it myself. But then I remember, one day this is going to be me, as my kids try to explain holographic technology or nanobyte relays or some such, and I try to calm down. Sometimes.

    • You are so right, Melissa. I have already had shades of this starting. I had to have my teen school me on Skype when I had to learn how to do it for a business thing. He was very patient as I messed up the whole thing and was generally useless. His tech support journey is just beginning.

  36. Cookie sounds like my niece. I have similar conversations with her every Sunday about one thing or another…

    I just love your sense of humor :)

    • Maybe we should give Cookie and your niece each others numbers. They might be able to help each other and you and I can sit back and relax! 😀

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